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WE ARE E-TELECONNECT

Our Services

Outsourcing Solutions

We offer world-class call center outsourcing solutions to businesses of all sizes in various key industries, aimed at providing cost-efficient tailor-made services focused on quality customer care.

E-TeleConnect specializes in medical billing services for healthcare providers, whether you're an orthopedic doctor, a small practice, or a large hospital, we’ve got you covered. Our expert team ensures accurate claim submissions, timely follow-ups, and optimized reimbursement rates, so you can spend less time on administrative work and more time making a positive impact in patients' lives. Learn More.

E-TeleConnect provides tailored billing solutions for all types of dental practices, including general dentistry, orthodontics, and oral surgery. Our expert team handles the complexities of claims and insurance follow-ups, improving reimbursement rates and freeing up your time to focus on patient care. Learn More.

We provide 24/7
  • Administrative support
  • Appointment-setting
  • Data Encoding
  • Document Management
  • Business Correspondence

We provide troubleshooting services for DSL, Telco and gadget support (printers, computers, game consoles, programs, apps, etc.)

We provide voice and non-voice services to help your company reach a larger audience, earn more revenue through proactive selling, and maintain and strengthen customer relationships.

Excellence through dynamic interaction

We are a complete outsourcing company committed to consistent excellent customer service. ETC combines the latest technology with best market practices that help create lasting client-customer relationships, by providing outstanding servicing experience.

We have a seasoned team of experts who can handle:
  • Global Accounting Services
  • Outsourced Account Management
  • Data Processing
  • Enrollment and Order-Tracking
  • Claims Support

Our dedicated Team of Accountants will help you focus on your day-to-day Operations to grow your business which will save you time and money of having to worry about your Accounting needs. Learn More

Using cold calls/survey generation, our highly-experienced English-proficient agents will deliver effective 24/7 customer support that is suited for small to medium-sized businesses.

Our Competitive Advantage

Who we are

  • Headquarters is in Olivarez Business Park, Sucat, Parañaque City, Philippines

  • Founded in 2012 with the intention of providing high quality customer care delivery, innovative technology, and offshore labor advantage at a competitive price.

  • Under the Olivarez Group of Companies (OGC) which has been in business for more than 30 years. The Olivarez Group of Companies is a leader in property development, hotel/hospitality, education and medical services.

  • ETC's management team has vast expertise and decades of experience with US directory assistance, customer care, inbound/outbound sales & operator services.

  • ETC currently has two sites, one in Parañaque City and in Los Baños, Laguna.

VISION

Our vision is to become known as one of the best customer service providers that masterfully embraces the vision, spirit, and tiered goals of our clients. We strive to provide our clients with quality performance and solutions in order to help them grow and better connect with their customers.

MISSION

To create a call center environment and culture that empowers our agents and management team to passionately and effectively represent our clients' brands, and achieve outstanding customer satisfaction.

CORE VALUES

At E-TeleConnect, we place our greatest value on:

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EMPLOYEES

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CUSTOMERS

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EXCELLENCE

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INTEGRITY

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QUALITY

Our Team in Action

Careers

Explore new and exciting opportunities. Work with a dedicated and professional call center team! If you’re passionate about customer service, tech support, or sales - we would love to hear from you!

Facilities


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